RETURNS & REFUNDS
At Mimilume, every order is prepared with care and attention before it leaves our hands. We want you to feel confident in your purchase and supported throughout your experience with us.
If something isn’t right, we’re here to make it right.
SHIPPING & DELIVERY
Once your order is placed and confirmed, we begin processing it within 1–2 business days.
Delivery typically takes 5–8 business days from the shipment date.
While we always aim for timely delivery, shipping times may occasionally vary due to carrier delays, customs processing, or external circumstances beyond our control. As soon as your order ships, you’ll receive a confirmation email with tracking details so you can follow its journey.
30-DAY MONEY-BACK GUARANTEE
We offer a 30-day money-back guarantee from the moment your order is delivered.
This allows you to shop with confidence, knowing you have time to evaluate your product.
You may request a return if:
- Your item arrives damaged or defective
- You receive the wrong item
- There is an issue related to fulfillment on our side
To be eligible for a return, items must be:
- Unused and in original condition
- Returned with all original packaging and accessories
- Accompanied by proof of purchase
HOW TO START A RETURN
If you need support, simply reach out to us at:
📩 contact@mimilume.com
Please include your:
- Full name
- Order number
- A short description of the issue
- Photos or videos (if applicable)
Our team will review your request within 2–3 business days and guide you through the next steps.
RETURN SHIPPING
If the issue is on our side (such as a defective or incorrect item), we will cover the return shipping cost.
In all other cases, return shipping is handled by the customer.
We recommend using a tracked shipping method to ensure safe delivery.
REFUNDS
Once your return is received and inspected (within 3–5 business days), we’ll notify you of the outcome.
Approved refunds are issued back to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or not as expected, please contact us within 48 hours of delivery so we can assist you as quickly as possible.
Including photos or videos helps us resolve things faster and more efficiently.
EXCHANGES
At this time, we do not offer direct exchanges. If you would like a different item, simply return your original order (if eligible) and place a new order whenever you’re ready.
WE’RE HERE TO HELP
If you have any questions at all, our support team is always here for you:
📩 contact@mimilume.com
We respond to all inquiries within 2–3 business days. Thank you for being part of the Mimilume community.
