RETURN & REFUND POLICY

Your satisfaction matters to us. Please read this policy carefully before reaching out.

At Mimilume, we take pride in every order we send out. Each camera is carefully checked before shipment to ensure it arrives in perfect condition. However, we understand that sometimes things don't go as planned β€” and when that happens, we're here to make it right.

SHIPPING & DELIVERY TIMES

Once your order is placed and payment is confirmed, processing begins within 1 to 2 business days.

Standard delivery takes between 3 to 5 business days from the date of shipment. During periods of high demand or limited stock, delivery may take up to 13 business days. If this applies to your order, you will be notified directly via email with an updated estimated delivery date. We are committed to keeping you informed every step of the way.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, or other circumstances beyond our control. Mimilume is not responsible for delays caused by third-party shipping carriers or customs authorities.

Once your order has shipped, you will receive a confirmation email with your tracking information. Please allow up to 24 hours for tracking details to update after dispatch.

14-DAY RETURN POLICY

You may request a return within 14 days of receiving your order, subject to the conditions outlined below.

We want to be transparent: Mimilume accepts returns only in specific circumstances. This policy exists to protect both our customers and the integrity of our products.

Returns are accepted only in the following cases:

Your item arrived visibly damaged or defective upon delivery. You received the wrong item due to an error on our part. There was a fulfillment error with your order that we are responsible for.

We do not accept returns based on change of mind, buyer's remorse, or dissatisfaction with the product's aesthetic once received, as all product details, photos, and specifications are clearly displayed on our website prior to purchase.

To be eligible for a return, all of the following conditions must be met:

The item must be unused and in its original condition. All original packaging, accessories, cables, SD card, and any included items must be present and intact. You must provide proof of purchase or your order confirmation number. The return request must be submitted within 14 days of the confirmed delivery date.

Items that show signs of use, have missing components, or are returned without prior approval will not be accepted and may be sent back to the customer at their own expense.

30-DAY GUARANTEE

Selected products specifically marked as part of the Mimilume 30-Day Guarantee program at the time of purchase are eligible for an extended return window of 30 days from the date of delivery. This extended period applies only to items explicitly advertised under this program and does not apply to the general product catalog unless stated otherwise.

All other return conditions remain the same.

HOW TO REQUEST A RETURN

To initiate a return, you must contact us before sending anything back. Returns sent without prior written approval will not be accepted and Mimilume reserves the right to refuse them.

Please reach out to us at contact@mimilume.com with the following information:

Your full name as it appears on your order. Your order number. A clear and detailed description of the issue. High-quality photos or video footage showing the damage, defect, or incorrect item (required for damaged or wrong item claims).

Incomplete requests or requests submitted after the 14-day return window may not be accepted. We reserve the right to assess each case individually and decline requests that do not meet our eligibility criteria.

Once your request is reviewed, our team will respond within 2 to 3 business days with next steps.

RETURN SHIPPING

Unless the return is the result of a Mimilume error (wrong item shipped, defective product), the customer is responsible for all return shipping costs.

A valid tracking number must be provided to us once the item has been shipped back. Mimilume is not responsible for returned packages that are lost or damaged in transit. We strongly recommend using a tracked and insured shipping method.

Returns sent without a tracking number or without prior approval will not be processed and may be refused upon arrival.

REFUND PROCESS

Once we receive your returned item, our team will inspect it within 3 to 5 business days. You will be notified by email regarding the approval or rejection of your refund.

If your return is approved, the refund will be issued to your original payment method. Original shipping costs are non-refundable under any circumstances. Please allow up to 10 business days for the refund to reflect on your account after approval, depending on your bank or payment provider. Mimilume is not responsible for delays on the part of financial institutions.

If your return is rejected due to non-compliance with this policy, you will be notified and the item may be returned to you at your expense.

DAMAGED OR INCORRECT ORDERS

Please inspect your order carefully upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at contact@mimilume.com β€” ideally within 48 hours of delivery.

Providing photo or video evidence at the time of contact significantly speeds up the resolution process. The sooner you reach out, the faster we can help.

Mimilume reserves the right to request additional documentation or evidence in order to assess damage claims. Claims submitted more than 14 days after delivery may not be eligible for a refund or replacement.

EXCHANGES

We do not currently offer direct product exchanges. If you wish to receive a different item, please return the original product if eligible under this policy and place a new order separately at your convenience.

EUROPEAN UNION β€” 14-DAY COOLING-OFF PERIOD

For customers located within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with EU consumer protection law.

To exercise this right, you must notify us in writing at contact@mimilume.com within the 14-day window. Returned items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs in this case remain the responsibility of the customer unless otherwise agreed.

Refunds will be processed within 14 days of receiving the returned item, in accordance with applicable EU regulations.

CHARGEBACKS & PAYMENT DISPUTES

We kindly ask that you contact us directly at contact@mimilume.com before initiating any chargeback or payment dispute with your bank or payment provider.

The vast majority of issues can be resolved quickly and fairly through our support team. Filing a chargeback without first contacting us may result in a delay in resolution and could affect your ability to place future orders with Mimilume.

We are committed to resolving every concern with transparency and care. If you feel your issue has not been adequately addressed, we encourage you to escalate within our support channel before involving third parties.

LIMITATION OF LIABILITY

Mimilume is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the original purchase price of the item in question. Mimilume reserves the right to update or modify this policy at any time without prior notice. The version in effect at the time of your purchase applies to your order.

CONTACT US

For any questions, concerns, or return requests, our team is available at:

πŸ“© contact@mimilume.com

We respond to all inquiries within 2 to 3 business days. Thank you for being part of the Mimilume community.
We started Mimilume with a simple idea: photos should feel like memories, not just files on a phone.
But we also noticed something else. That iconic sliding camera, the one everyone recognizes, the one that defined a whole era of photography, had basically disappeared. The vintage ones are gone. The new ones that come close? Hundreds of dollars. Out of reach for most people.
That felt wrong.
So we built Mimilume.
A sliding camera with that same iconic design, real photo quality, and a price that makes it actually yours. No compromise. No hunting for vintage pieces. No overpaying. Just the camera you always wanted, finally accessible.
Because as cameras became sharper and more advanced, something got lost. The magic of carrying a camera everywhere. The excitement of not knowing exactly how a shot would turn out. The feeling of finding a photo years later and instantly remembering how that day felt.. the light, the people, the mood.
Your phone captures everything. But it doesn't capture that.
Mimilume does.
From sunsets and road trips to concerts, late nights, birthdays, and the random Tuesday that somehow becomes a core memory, Mimilume is designed for people who want their lives to feel a little more worth documenting.
Because the best photos aren't always the perfect ones. They're the ones that make you feel something.
Still have questions? We're here.
This is a small brand built with a lot of care. If you have any questions, doubts, or just want to know more before ordering β€” reach out. We always respond personally.
πŸ“© contact@mimilume.comΒ 
We'd love to hear from you.